SHIPPING AND RETURNS
Refund will be made in the same mode as the payment was received and refund will be done within 7-10 working days.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Store credit points and will be credited to your Store Wallet balance. From your Store Wallet balance, you can easily make new purchases on www.postfold.com
Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
In the case of merchandise, returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
All items purchased from PostFold can be returned for full refund within 14 days from the date of delivery (as recorded by the shipping provider). The entire refund amount will be credited back into your PostFold account in the form of promo code.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
Once we receive your return, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed, returned within 30 days.
In case of self shipped returns, an amount of Rs. 60 will be reimbursed in your account towards shipping costs in the form of promo code. This will be done post the quality check.
Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
HOW TO RETURN AN ITEM?
Please make sure you have the following information on the email
Order Number / Registered E-Mail Id / Product Name / Pick-Up Address
Once you have received a reply , please re-pack the items to be returned with all original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.
Plot number 360, Pace City 2,
Udyog Vihar Phase 6,